AR Client Portal
AR Client Portal
AR Client Portal
94% task completion across core user flows without assistance.
94% task completion across core user flows without assistance.
94% task completion across core user flows without assistance.
type
SaaS MVP
Client
ArchRecon
Duration
1 Month
Date
Spring 2026
Problem
Problem
ArchRecon’s services were delivered through fragmented emails, folders, and manual communication. Clients lacked one clear place to track projects, access files, or request new work.
ArchRecon’s services were delivered through fragmented emails, folders, and manual communication. Clients lacked one clear place to track projects, access files, or request new work.
Solution
Solution
I designed a client portal MVP that gives customers a modern workspace to manage projects, view deliverables, and submit requests; while creating a scalable foundation for future growth.
I designed a client portal MVP that gives customers a modern workspace to manage projects, view deliverables, and submit requests; while creating a scalable foundation for future growth.
My Role
My Role
Lead Product Designer owning product strategy, UX flows, interface design, prototyping, system thinking, and front-end implementation direction.
Lead Product Designer owning product strategy, UX flows, interface design, prototyping, system thinking, and front-end implementation direction.
Impacts
Impacts
94% task completion across core workflows, validating that users could successfully navigate projects, access files, and submit requests without assistance.
94% task completion across core workflows, validating that users could successfully navigate projects, access files, and submit requests without assistance.
94% task completion across core workflows, validating that users could successfully navigate projects, access files, and submit requests without assistance.
87+ System Usability Score (SUS), indicating a highly intuitive interface for both technical and non-technical users.
87+ System Usability Score (SUS), indicating a highly intuitive interface for both technical and non-technical users.
87+ System Usability Score (SUS), indicating a highly intuitive interface for both technical and non-technical users.
8.6/10 average recommendation score, showing strong user confidence and perceived value in the platform experience.
8.6/10 average recommendation score, showing strong user confidence and perceived value in the platform experience.
8.6/10 average recommendation score, showing strong user confidence and perceived value in the platform experience.
Product in Action
Access Everything in One Place
Clients can quickly navigate from their dashboard to project files, review deliverables, and download packages without relying on fragmented communication.
Access Everything in One Place
Clients can quickly navigate from their dashboard to project files, review deliverables, and download packages without relying on fragmented communication.
Access Everything in One Place
Clients can quickly navigate from their dashboard to project files, review deliverables, and download packages without relying on fragmented communication.
87+
87+
System Usability Score (SUS)
System Usability Score (SUS)
Users found the interface intuitive and easy to use, with clear navigation across projects, files, and service requests.
Users found the interface intuitive and easy to use, with clear navigation across projects, files, and service requests.
Move From Overview to Detail
Move From Overview to Detail
A connected project workspace lets clients open active work, review service-specific files, and understand what has been delivered.
A connected project workspace lets clients open active work, review service-specific files, and understand what has been delivered.
Deliverables Ready When Needed
Deliverables Ready When Needed
Organized file views and package downloads make it easier for clients to find, review, and share project materials.
Organized file views and package downloads make it easier for clients to find, review, and share project materials.
Deliverables Ready When Needed
Organized file views and package downloads make it easier for clients to find, review, and share project materials.
Turn Client Interest Into New Work
Returning clients can start a new request directly from the portal, turning service interest into a clear next step.
Access Everything in One Place
Clients can quickly navigate from their dashboard to project files, review deliverables, and download packages without relying on fragmented communication.
Access Everything in One Place
Clients can quickly navigate from their dashboard to project files, review deliverables, and download packages without relying on fragmented communication.
94%
94%
Task Completion Across Core Workflows
Task Completion Across Core Workflows
Users successfully navigated projects, accessed files, and submitted requests without guidance or confusion.
Users successfully navigated projects, accessed files, and submitted requests without guidance or confusion.
Choose the Right Service Faster
Choose the Right Service Faster
Guided service cards help clients understand available offerings and select the right project type with less friction.
Guided service cards help clients understand available offerings and select the right project type with less friction.
Submit Requests Without Leaving
Submit Requests Without Leaving
A streamlined request flow captures project details, files, and service needs in one place; creating a path from client action to future revenue.
A streamlined request flow captures project details, files, and service needs in one place; creating a path from client action to future revenue.
Submit Requests Without Leaving
A streamlined request flow captures project details, files, and service needs in one place; creating a path from client action to future revenue.
Experience Systems
Designing Around the Client Journey
The portal was structured around three moments that matter most to ArchRecon clients: understanding project progress, accessing deliverables, and starting new work.
01
Visibility
Project Status at a Glance
Result: Reduced uncertainty around project progress.
01
Visibility
Project Status at a Glance
Result: Reduced uncertainty around project progress.
02
Access
Deliverables in One Workspace
Result: Faster file retrieval and simpler collaboration.
02
Access
Deliverables in One Workspace
Result: Faster file retrieval and simpler collaboration.
03
Growth
Requests to New Work
Result: Enabled repeat engagement and future revenue.
03
Growth
Requests to New Work
Result: Enabled repeat engagement and future revenue.
01
Visibility
Project Status at a Glance
Result: Reduced uncertainty around project progress.
02
Access
Deliverables in One Workspace
Result: Faster file retrieval and simpler collaboration.
03
Growth
Requests to New Work
Result: Enabled repeat engagement and future revenue.
One System. Every Workflow.
Each core workflow connects back to the dashboard, allowing clients to move between active projects, deliverables, and new requests without breaking context.
8.6/10
Average Recommendation Score
Users consistently reported confidence completing key actions, from accessing files to submitting new requests.
Next Steps
Lessons Learned
Designing a client-facing portal reinforced how simplifying complex AEC workflows into clear, task-based experiences improves usability, builds trust, and reduces friction across project delivery.
Designing a client-facing portal reinforced how simplifying complex AEC workflows into clear, task-based experiences improves usability, builds trust, and reduces friction across project delivery.
Future Opportunities
Expand the portal into a full web application with real-time project tracking, integrated file storage, guided service selection, and analytics to support client engagement and operational efficiency.
Expand the portal into a full web application with real-time project tracking, integrated file storage, guided service selection, and analytics to support client engagement and operational efficiency.
Personal Growth
Strengthened my ability to translate technical service workflows into scalable, product-driven experiences that balance user needs with long-term business value.
Strengthened my ability to translate technical service workflows into scalable, product-driven experiences that balance user needs with long-term business value.